Conflict Resolution in the Workplace - Brisbane
**Workplace Mediation Brisbane Course**
In too many organisations arguments and conflict at work is a regular and totally undesirable event.
By David Smith, Leadership Coach
**Course Overview**
Have you ever asked yourself why some teams excel under pressure and others snipe at one another at the slightest provocation? What if the very things that disrupt peace on the job could help to build stronger, more innovative teams?
This full day workshop is exclusively for Brisbane Business professionals who are ready to turn workplace 'bumps' into wins! Based on actual scenarios experienced by Queensland businesses, this course delivers practical, learn now apply now skills to resolve conflict before it negatively impacts productivity, morale and relationships.
Instead of sidestepping intense conversations, participants will be able to embrace these conversations as routes to improved understanding and greater cooperation. The program deals in the sort of real life scenarios that are common to Australian workspaces, whether that's the mining office on the outskirts of Brisbane or a tech startup in the CBD.
**Learning Outcomes**
At the end of this course, learners will:
Alertness to Danger Signs: Cognisance of signals that predict the onset of conflict.
Activist Communication Skills: Skilled in the art of listening and questioning designed to defuse tensions.
Emotional Self Regulation: Ability to remain professional and calm during stressful conversations
Solution Focused Dialogue: Techniques to move conversations forward into positive territory instead of the blame game
Follow up Tactics: Knowledge of post conflict tracking and relationship healing techniques
Escalation Protocols: Ability to know when and how to appropriately loop in management or HR
**What You Will Learn**
**Module 1 Interventions Dissect the Core Dynamics of Conflict In The Workplace**
You will understand the psychology of disagreements in the workplace and how to tell the difference between the healthy tension and the destructive conflict. We're going to explore common causes of conflict in Australian workplaces and what effect culture has on the way that people cause conflict.
**Module Two: Development of the Early Warning System**
Learn to read cues of workplace vibes and behaviour changes that indicate trouble brewing at work. Beyond that, you will practise observational skills that slow down little disputes before they escalate into things that stand to interfere with productivity.
**Unit 3: Basic Communication Skills for Conflict Resolution**
Discover evidence based listening strategies that help people feel truly heard, even when feelings run strong. You'll see how strategic questioning can lead you to root causes, not just surface symptoms.
**Module 4: Coping with Your Own Reaction**
Create your own ways to stay centred when things become more personal or heated. You will discover how to breathe! Ok, that sounds cliche, but you really will learn when to inhale and exhale. You will be taught how to re frame your mind, and be trained in the necessary fine art of how to set boundaries that help you to remain professional under pressure. Understanding stress management is crucial for maintaining composure during difficult workplace situations.
**Module 5: How To Facilitate Difficult Conversations**
Practise guiding conversations between disputing parties towards empathy and workable outcomes. You'll act out scenes derived from actual Brisbane workplace circumstances. Our comprehensive conflict resolution training provides practical tools that really work in real workplace situations.
**Module 6: Post Conflict Relationship Repair**
Learn follow up techniques that keep conflicts settled and relationships forged stronger. Discover how to track results and avoid repeat problems.
**Module 7: Working in the Right Team**
Know when to escalate to supervisors, HR, or external mediators. You'll also be taught how to escalate things safely for all those concerned.
**Training Methodology**
Interactive workshops including simulated activities using real Brisbane workplace incidents. Small group conversations generate peer learning and multiple viewpoints. Hands on practise with instant feedback and coaching. Analysis of case studies with anonymised samples of them in local firms from different branches.
**Course Materials**
Attendees are given a reference workbook containing frameworks for problematic conversations, conflict evaluation instruments and follow up to do lists. There are also related digital tools, such as guided meditation tracks to help cope with stress, and "pocket cards" that remind workers how to defuse a situation on the spot.
**Concluding Remarks**
This training shifts the way you deal with workplace conflict from avoidance to detachment. You will walk away with practical tools that really work in the real Brisbane workplace menopausal clash in the family Business, culture conflict in culturally diverse teams, or clashing personalities in highly pressured settings.
The skills you learn in here will reach beyond your work, enhancing your ability to handle difficult conversations in all areas of life. Most of all you will have the confidence to deal with issues early and thoroughly and all work together in harmony, much happier and productive workplaces all round.
On returning to your workplace, you will find opportunities to utilise these skills at once. Your co workers will find you more approachable in stressful situations, and your team will have the advantage of having the opportunity for you to do something to solve a problem rather than allowing it to get worse. This is much more than just professional development, it is relationship transformation that resonates through every dimension of your working life.