**Conflict Resolution Training - Brisbane**

# Conflict Resolution Training Brisbane

## Course Outline

### Course Overview

This full day conflict resolution training workshop provides managers, team leads and HR professionals with the tools they need to effectively manage and address workplace conflicts. Built for the Australian marketplace, this course acknowledges the fact that managers dedicate around 25% of their time to managing workplace conflict, and yet the vast majority have never received any formal training in dealing with these situations.

It goes further than theory, to provide pragmatic strategies that you can use right now in your workplace. During hands on learning activities, role plays and discussions of case studies, participants will be well prepared and ready to convert workplace tension into opportunities for increased team collaboration and effectiveness.

This is especially helpful when Organisations have constant inter department conflicts, forbidden communication between units or trouble implementing collaborative decision making processes. They've developed the resources in response to actual Australian workplace situations and the most effective recent techniques in conflict resolution and mediation.

### Learning Outcomes

Upon completion of this course, you will be able to:

**Conflict Identification and Analysis**

Identify early warning signs of conflict in the workplace before they become worse

Search for interests and issues that really lie behind surface arguments

Discover the Difference Between Productive vs. Destructive Conflict Patterns

Determine levels of intervention necessary for different conflict scenarios

**Intervention and Communication Skills**

Use guided conversation templates for the tough conversations

Use active listening to consider more than one point of view

Cope with emotional reactions and maintain a professional approach under stress

Ask questions that direct conversation toward cooperative solutions

**Resolution and Prevention Strategies**

Implement step by step conflict resolution processes

Design solutions that target the cause not the symptom

Develop follow up mechanism for sustainable conflict resolution

Communication practices of design team that can avoid conflicts in the future

**Challenging Situations Management**

How to Handle Emotional Outbursts and High Stress Confrontations Like a Pro

Finesse power dynamics and hierarchy difficulties

Know how and when to elevate issues to upper management or HR parties established by the policy

Handle group disputes among multiple parties

### What You Will Learn

**Session 1: Getting a Handle on Conflicts in the Workplace** Introduce participants to key concepts of workplace conflict, especially its most frequent triggers in the world of Australian Business. This workshop explores the distinction between healthy dissent and harmful dispute, the price one pays for unattended conflict, as well as explores how cultural factors shape the perception of and response to conflict.

**Session 2: Early Warning Signs and Assessment** Identify the warning signals of conflict from verbal and non verbal communication. Attendees will role play assessment methods for conflict severity, level of stakeholder involvement and best time for intervention. This involves even knowing when to act upon conflicts, whether they must be reacted to immediately or delayed tactically.

**Session 3: Core basic Communication Skills** Learn fundamental skills for effective communication such as active listening, empathetic responding and neutral questioning techniques. Participants will learn to avoid taking sides and to keep the focus on underlying needs and interests as opposed to the parties' positions.

**Session 4: Process for Dealing with Issues** Role playing a variety of tested conflict resolution models that are applicable to different workplace situations. This encompasses tactics for getting ready for tough negotiations, cumulative mediation methods and guidance on how to steer both parties in the direction of an "acceptable" outcome.

**Session 5: Handling Difficult Behaviours** Techniques for confronting aggressive dialogue, passive aggression, emotional shutdown and resistance to resolution attempts. Attendees will discover how to de escalate and maintain professional demeanour when seeking to set boundaries.

**Session 6: Preparing for and Following up on Difficult Conversations** Creation of preventive strategies to reduce potential conflicts by implementing improved communication in the team dynamics, regular check in processes, and culture initiatives that encourage healthy conflict. Session on tracking resolved conflicts and problem identification and resolution.

### Course Summary

This Conflict Resolution Training Program also turns managers from conflict avoidant to conflict confident leaders who can see workplace conflicts as a creative process to help teams grow stronger and more collaborative. Attendees will walk away with a toolkit full of practical tools, scripts for challenging conversations and worksheets they can put to use in their workplace right away.

The training, which prioritises prevention as much as resolution, aims to arm participants with the skills to create work cultures where they feel safe to disagree with each other constructively, while respecting each other professionally. By working with the language through real life situations, students acquire the ability to deal with disagreement directly instead of waiting for problems to disappear.

The ROI of this training is immediate, less management time required in dealing with the ongoing conflict, increased productivity of the team, less staff turnover due to 'people issues' and a better Company culture. It is a phenomena in which participants feel more confident in managing challenging situations and in providing support the team members who now see them as reliable, solution giving allies and not as a cop who should be left alone when the going gets tough.