Managing Difficult Conversations Training - Geelong

How to Lead Difficult Meetings Training Course Outline

Geelong Campus

Course Overview

In my time working with Australian businesses, there is one skill that I see talented professionals grappling with day in and day out that can mean the difference between success and failure in their career: how to have difficult conversations. From addressing underperformance to working through conflicts to giving difficult to hear feedback, you can't avoid these conversations at work and still have a healthy Organisation.

This complete training transforms how you approach difficult workplace conversations. You will not dodge or bumble through these important bits instead, you will gain a newfound ease and prowess in handling them with grace and mastery. We concentrate on the practical, applications of the real world that you can apply immediately to your work environment.

The program focuses on navigating the new complexities of difficult conversations in today's workplace, such as virtual and hybrid team dynamics, a higher level of workplace stress, and multi generational workforces. You'll discover sound methods based on evidence that honour the dignity of the individual and accomplish the required results.

Learning Outcomes

Upon finishing this course, students will be able to:

Communication Mastery

Show effective ways to prepare for a hard conversation

Use active listening strategies to defuse potential conflicts and develop understanding

Direct clear communication without taking them on a guilt trip or a wild guilt sauna.

Use feedback delivery techniques, that inspire positive action

Emotional Intelligence Development

Identify and address your own emotional reactions in difficult conversations

Sense emotions of others and respond accordingly

Maintain professional composure under pressure

Establish safe and open forums for dialogue.

Conflict Resolution Skills

Resolve conflicts in the workplace with structured problem solving techniques

Discover conflict in the midst of apparent agreement

Change the topic if the conversation becomes nonconstructive or aggressive

Mediate differences between team members

Relationship Preservation

Have tough discussions and keep friends.

Balance assertiveness and empathy and respect

Fix the relationship you broke with past poor communication

Establish trust with open, honest communication

What You Will Learn

Module 1: Foundation Skills for Tough Conversations You'll learn the crucial preparation skills that separate productive conversations from disasters. This includes knowing your own communication style, culling assumptions from facts, knowing the true problem behind surface issues, and choosing the best time and place for critical discussions.

Module 2: The Psychology of Difficult Conversations We'll learn what makes these conversations so difficult, and how to align your approach with human psychology, not against it. You'll learn how to spot defensive shoulders and sniff out truth, and also to set the stage So that. People feel safe to engage truthfully.

Module 3: Effective Communication Techniques This is a nuts and bolts module that explains exactly what to say and when and how to say it. You'll practice offering feedback that people can hear and take action on, asking questions that reveal root causes, and communicating your needs in a way that won't put them on the defensive.

Module 4 Handling Emotions and Reactions When the heat is on in a conversation, being able to come back to centre can make all the difference. You will learn techniques for managing your own stress response and for helping the other person regulate their emotions in tough discussions.

MODULE 5: REAL WORLD SCENARIOS AND PRACTICE We'll step through common workplace scenarios: addressing someone who's consistently late for meetings, the colleague who steals your ideas, the team member who's not delivering, and conflicts in professional relationships. Each case has multiple practice attempts with immediate feedback.

Module 6: Advanced Practice for Complex Conversations For complex conversations with more than one party involved, emotionally charged material, or for challenging organisational change conversations, you'll learn and practice advanced facilitation skills and when to draw on additional support.

Module 7: Moving Forward and Following Up The conversation doesn't just stop when you leave the room. You'll learn how to check for continued progress, offer continual support, and address setbacks, without having to default and start over.

Concluding Remarks

This course makes a beast out of one of the most feared kinds of skills in workplace leadership by Fina! You will build the ability to address issues early on before they become bigger problems, keep working relationships positive, even during challenging conversations, and effect real change through honest, yet respectful communication using real life scenarios, proven tactics, and hands on practice.

The outcome is not only better workplace results but less stress for you and your team. As these challenging conversations become one more implement in your leadership tool kit (as opposed to something to be avoided at all costs), you will see an acceleration in workplace issue resolution, the growth of better relationships, and a mushrooming in your overall leader effectiveness.

Every Australian workplace requires leaders who have conversations that count. This is training to make sure you are one of them.